Shipping Policy

Last Updated: 2 October 2026

At NF Supplements UK, operated by MCM BUSINESS LLC, we aim to provide a reliable and straightforward delivery experience for our customers throughout the United Kingdom.

1. Delivery Area

We currently deliver throughout the United Kingdom.

Please ensure that all delivery information provided at checkout is complete and accurate. Customers are responsible for checking their delivery address before submitting an order.

2. Estimated Delivery Time

Our estimated total delivery time is up to 7 business days from the date your order is successfully confirmed.

Business days are Monday to Friday, excluding applicable public and bank holidays.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, high-demand periods or other logistical disruptions.

3. Order Processing

Once your order has been successfully placed and payment has been confirmed, it will enter our fulfilment process.

You will receive an order confirmation using the contact information provided during checkout.

Once your order has been dispatched, additional shipping or tracking information may be provided where available.

4. Order Tracking

Where tracking is available for your shipment, tracking details will be sent to the email address provided with your order.

Please allow some time after receiving your tracking information for the carrier's tracking system to update.

If you have not received your order within the expected delivery timeframe, please contact us at:

support@nfsupplementsuk.com

Please include your full name and order number so our team can assist you.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error after placing your order, please contact us as soon as possible at support@nfsupplementsuk.com.

We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes can be made once an order has entered the fulfilment or shipping process.

6. Failed or Unsuccessful Delivery

If a delivery cannot be completed because of incorrect or incomplete information supplied by the customer, or because the carrier is unable to complete delivery after reasonable attempts, please contact our support team.

Depending on the circumstances, additional delivery charges may apply if the order needs to be sent again due to incorrect customer-provided delivery information.

This does not affect your statutory rights where a delivery problem is caused by us or the delivery service acting on our behalf.

7. Delayed Orders

Although we aim for orders to arrive within 7 business days, occasional delays may occur.

If your order has not arrived within the expected timeframe, please contact support@nfsupplementsuk.com so that we can investigate the shipment.

8. Lost or Damaged Orders

If you believe your parcel has been lost during transit, or if it arrives damaged, please contact us as soon as reasonably possible.

For damaged deliveries, we may ask you to provide photographs of:

The product • Outer packaging • Shipping label • Any visible damage

This information helps us investigate the issue and determine the appropriate resolution.

Where the problem is our responsibility or that of the delivery service acting on our behalf, we will provide an appropriate remedy in accordance with your applicable statutory rights.

9. Subscription Deliveries

If you select an optional monthly subscription, a new order will be generated according to your selected subscription arrangement.

Each successfully processed subscription order will be shipped to the delivery address associated with your subscription unless you update your details before the relevant order is processed.

Customers should ensure their delivery and payment information remains current.

For information about recurring payments and cancellations, please see our Subscription & Cancellation Policy.