Last Updated: 2 October 2026
At NF Supplements UK, operated by MCM BUSINESS LLC, we want our customers to shop with confidence. This Returns & Refund Policy explains your rights and the process for requesting a return, cancellation or refund.
1. 14-Day Right to Cancel
If you purchase from us online, you may request to cancel your purchase within 14 days of receiving your order, subject to the conditions and exceptions described below.
To exercise your right to cancel, please contact us at:
Email: support@nfsupplementsuk.com
Phone: +1 575 305-3671
Please include your full name and order number so our team can locate your purchase.
2. Return Conditions
For a change-of-mind return, the product must be:
- Unused and unopened;
- In its original packaging;
- In a resalable condition; and
- With any original safety, hygiene or protective seal intact.
Before returning any product, you must contact our customer support team at support@nfsupplementsuk.com.
Our team will provide you with the appropriate return instructions and return address.
Please do not send products to our business address or any other address without first receiving return instructions from us.
3. Opened or Unsealed Supplements
Due to the nature of food supplements and for health and hygiene reasons, products supplied with a protective or hygiene seal may not be eligible for a change-of-mind return once that seal has been removed or broken, where the applicable legal exception applies.
This does not affect your statutory rights if the product is faulty, damaged, incorrectly supplied or otherwise not as described.
4. Change-of-Mind Return Costs
If you are returning an eligible product simply because you changed your mind, you are responsible for the cost of returning the product to us.
We recommend using a tracked delivery service and retaining proof of postage until your return has been completed.
5. Damaged, Faulty or Incorrect Products
If you receive a product that is:
- Damaged;
- Faulty or defective;
- Incorrect; or
- Otherwise not as described,
please contact us at support@nfsupplementsuk.com as soon as reasonably possible.
Please provide your order number and, where appropriate, photographs or other information showing the issue.
Where a return is required because the product is faulty, damaged or incorrectly supplied, NF Supplements UK will cover reasonable return costs and provide an appropriate remedy in accordance with your applicable statutory rights.
6. Refunds
Once an eligible returned product has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will be issued to the original payment method used for your purchase.
After we issue the refund, the time it takes to appear in your account will depend on your bank, card issuer or payment provider.
Where required by applicable consumer law, eligible standard delivery charges will also be refunded.
7. Order Cancellations Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact:
as soon as possible.
We will make reasonable efforts to stop the order before dispatch.
If the order has already been dispatched, you may need to receive the order and follow the return procedure described in this policy.
8. Subscription Orders
Some products may be available through an optional recurring monthly subscription.
Customers who select the subscription option at checkout authorise recurring monthly payments according to the quantity and subscription option selected.
Cancelling a subscription prevents future subscription orders from being processed in accordance with our Subscription & Cancellation Policy. It does not automatically cancel or refund an order that has already been processed or dispatched.
9. How to Request a Return
To start a return, contact:
NF Supplements UK
Operated by MCM BUSINESS LLC
Email: support@nfsupplementsuk.com
Phone: +1 575 305-3671
Please provide:
Your full name • Order number • Reason for the return • Photographs if the item is damaged, faulty or incorrect
Our customer support team will review your request and provide the appropriate return instructions and return address.
Do not return a product without first contacting our customer support team.
10. Your Statutory Rights
Nothing in this Returns & Refund Policy is intended to exclude, restrict or otherwise affect any statutory rights that you may have under applicable UK consumer law.